Flagstage Terms of Service

1. The agreement

These Terms of Service (the “Terms”) are a contract between the business you represent (“Customer,” “you”) and Flagstage (“Flagstage,” “we,” “us”). They cover the Flagstage websites, the Account application at account.flagstage.com, and the managed website service (together, the “Service”).

By creating an Account, clicking “I agree,” accepting an invitation, or otherwise using the Service, you agree to these Terms. If you are accepting on behalf of a company or other entity, you represent that you have authority to bind that entity. If you do not have that authority, or you do not agree, do not use the Service.

These Terms are meant to cover the same ground as a professional services / website-maintenance agreement: we do work on your site, you pay us, you own your content, and neither of us is on the hook for lost business if something goes wrong. They are not a promise that your website will never have downtime, errors, or lost sales.

2. What Flagstage is (and is not)

Flagstage imports a website you already have (or that you have the right to have us import), hosts a static snapshot of it, and makes updates when you ask. Meaningful changes are shown to you as previews and go live when you approve them. You can download a complete copy of your site.

Flagstage is not:

• a do-it-yourself website builder or CMS that you operate yourself;
• a traditional custom software development shop with a separate statement of work for every ticket (routine change requests are part of the Service; large projects are scoped separately);
• a guaranteed-uptime hosting SLA, content-delivery CDN warranty, or insurance policy for your revenue;
• your lawyer, accountant, or advertising agency;
• responsible for third-party tools you use (domain registrars, Google, social networks, payment processors, analytics, and the like).

3. Accounts and people who can act for you

You must provide accurate information. The Account owner accepts these Terms for the Customer. Team members you invite may use the Service under your account; you are responsible for their actions. Keep credentials confidential and tell us promptly if you believe an account is compromised.

If Flagstage’s operators create a Customer record for you and send an invitation, these Terms still apply when you accept that invitation and continue with the Service. An operator acting as you for support cannot accept these Terms on your behalf.

4. The service

• Import. We copy and convert a site you designate. Imports are best-effort. Complex, authenticated, or heavily scripted sites may not reproduce perfectly. You must have the right to have us import that site.
• Hosting. We serve the current approved snapshot. Hosting is provided on a commercially reasonable basis, not as a committed service level.
• Change requests. You ask for changes in plain language (Account, email, or other channels we enable). We may use software tools, including AI-assisted tools, plus human review. You approve previews before they go live, except where you have explicitly authorized a different workflow.
• Plugins. Optional hosted capabilities that add previously unavailable behavior (for example lead forms) may be offered. Plugin data lives in Flagstage systems; it is not a substitute for your own backups of leads or content you care about.
• Export. You may download a portable copy of your site as described in the product. Leaving is allowed. Export is how you take your site elsewhere; it is not a backup SLA.

We may decline or undo work that is unlawful, deceptive, infringing, dangerous to the platform, or outside the plan you are on. If a request is really a project (for example a redesign), we will say so and agree on scope and price before doing that work.

5. Your site and your content

• You keep all rights to your website content, trademarks, and data. We take no ownership of them.
• You grant Flagstage a non-exclusive license to copy, store, modify (at your direction), transmit, and serve your content solely to provide the Service, including backups, previews, and exports.
• You represent that you have the rights needed for the content on your site and for any site you ask us to import, and that our use as permitted here will not infringe others.
• You are responsible for the accuracy of your business information (hours, prices, licensed trades, claims) and for any legal notices your industry requires on your site.

6. Your responsibilities

• Review previews before you approve them. Approval is your decision that the change may go live.
• Keep a current owner on the account and a working contact email.
• Pay invoices when due.
• Maintain your domain registrar account and DNS unless we have agreed otherwise in writing.
• Do not use the Service for anything illegal, harmful, or in violation of Section 12 (Acceptable use).
• Back up any data you cannot afford to lose (including Plugin form submissions and similar records). We work to keep the Service reliable; we do not warrant that data cannot be lost.

7. Tools, including AI-assisted work

We may use automated tools, including third-party and AI-assisted systems, to import sites, draft or apply changes, and operate the Service. Those tools can be wrong. Your preview approval (or other authorized workflow) is what makes a change live. You remain responsible for the content on your site, including after an approved change.

8. Availability — no SLA, no lost-business warranty

We aim to keep your live site fast and available, and we design the platform so that a published snapshot can keep serving visitors even when our management systems are under maintenance. That is an engineering goal, not a commitment.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. We do not promise uninterrupted, error-free, or secure operation. Websites go down. DNS breaks. Certificates expire. Registrars lock domains. Third parties fail. Visitors use old caches. None of that transfers your business risk to Flagstage.

Without limiting Section 10, Flagstage is not liable for lost profits, lost revenue, lost customers, lost goodwill, reputational harm, cost of substitute services, or any other commercial loss arising from downtime, slow pages, SEO changes, failed imports, delayed change requests, preview mistakes you approved, Plugin outages, or similar events.

9. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLAGSTAGE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will meet your requirements, that imports will be pixel-perfect, that change requests will be completed by any deadline unless we have agreed in a separate signed writing, or that your site will rank, convert, or produce any business result.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLAGSTAGE AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLAGSTAGE’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO FLAGSTAGE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. IF YOU HAVE PAID NOTHING IN THAT PERIOD, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

These limits are an essential part of the bargain and apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the maximum extent permitted. Nothing in these Terms limits liability that cannot be limited by law (for example, liability for fraud or for personal injury caused by our gross negligence, where such a limitation is prohibited).

11. Indemnification

You will defend, indemnify, and hold harmless Flagstage and its people from claims, damages, losses, and reasonable legal fees arising out of: (a) your content or your website; (b) your use of the Service; (c) your violation of these Terms or of law; (d) a site you asked us to import that you did not have the right to have imported; or (e) a dispute between you and your customers, visitors, or vendors. We will notify you of a claim (if we have your contact information) and you will not settle any claim that imposes an obligation on Flagstage without our prior written consent.

12. Acceptable use

You agree not to use the Service to:

• break the law, infringe others’ rights, or distribute malware;
• publish content that is fraudulent, defamatory, deceptive, or that you do not have the right to publish;
• send spam or run phishing or scam operations;
• probe, disrupt, overload, or attempt to bypass security of the platform or other customers’ sites;
• resell the Service or share your account except as we allow for your team.

We may suspend or terminate the Service for violations. Where reasonable, we will warn you first. You can always request an export as described in the product, including after a suspension, unless we are prohibited by law or the export itself would continue the violation.

13. Fees, trials, and taxes

• Plans are billed in advance on a recurring basis (typically monthly) through our payment processor. Prices are shown before you subscribe. We may change prices with notice; changes are not retroactive for a period you have already paid.
• Usage or add-on charges, if any, are described in the product and on invoices.
• Visitor traffic is included in your plan. We do not charge extra for traffic. We may rate-limit or take a site offline to protect the platform — including in cases of attack, abuse, or load that would impose unreasonable cost — with notice when reasonable. Attacks and similar incidents may require us to act first.
• If we offer a trial, the trial terms shown at sign-up apply. Unless you cancel before the trial ends, the trial may convert to a paid plan.
• You are responsible for applicable taxes. Failed payments may pause work or hosting after notice.
• You may cancel at any time, effective at the end of the current paid period unless a specific offer says otherwise. Fees already paid are not refundable except where required by law or where we say otherwise in writing.

14. Term, suspension, and ending the relationship

These Terms start when you first accept them (or first use the Service, if earlier) and continue until terminated. You may stop using the Service and cancel as described above. We may suspend or terminate for non-payment, for violation of these Terms, if required by law, or if we discontinue the Service (with reasonable notice where practicable).

When the relationship ends, your license to use the Service ends. We will make a site export available for a reasonable period so you can leave with your site, unless we are legally barred from doing so. We may delete remaining copies after that period, subject to backups and legal holds. Sections that by their nature should survive (including 5, 8–12, 15–17) survive termination.

15. Third-party services

The Service depends on third parties (for example cloud infrastructure, DNS, certificate authorities, payment processors, email, and AI providers). Their failures are outside our control. Links or integrations we offer do not mean we endorse or control those third parties. Your use of them may be subject to their terms.

16. Changes to these Terms

We may update these Terms. The version identifier and “last updated” date will change. If a change is material, we will notify Account owners using the email we have on file and require acceptance of the new version before you continue to use Account. If you do not agree to the updated Terms, your remedy is to stop using the Service and export your site.

17. Privacy

Our Privacy Policy (published on flagstage.com) describes how we handle personal information. It is not part of the limitation-of-liability bargain in Section 10 except as required by law.

18. Miscellaneous

• Entire agreement. These Terms, plus any order, plan, or written addendum we both accept, are the entire agreement for the Service and supersede prior proposals and discussions on that subject. Marketing pages and demos are not warranties.
• Governing law. These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, unless counsel specifies a different jurisdiction before launch. Courts located in that jurisdiction will have exclusive venue, except that either party may seek injunctive relief in any court of competent jurisdiction.
• Assignment. You may not assign these Terms without our consent, except to a successor that acquires substantially all of your business. We may assign them as part of a reorganization or sale of the Service.
• Severability. If a provision is unenforceable, the rest remains in effect, and the provision is modified to the minimum extent needed to make it enforceable.
• Waiver. A failure to enforce is not a waiver.
• Notices. We may notice you via the Account UI or the owner email on file. You may notice us at legal@flagstage.com.
• No third-party beneficiaries, except Flagstage’s indemnified people under Section 11.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.

19. Contact

Questions about these Terms: legal@flagstage.com.